Helping consumer-goods companies redesign their operating model, and develop the capabilities to transform their organization
For decades, the consumer-goods industry’s value creation model has allowed for global expansion and produced excellent results. Today, however, the value creation model is challenged by disruptive trends such as changes in the competitive landscape, significant shifts in consumer behavior, and even global pandemics that threaten every area of the business. Consumer-goods companies need to be able to quickly transform their organization to remain competitive and achieve top-line growth.
We help consumer-goods companies design and deliver holistic organizational transformations by adjusting their operating model, defining clear roles and responsibilities, fostering faster decision-making, and implementing new agile ways of working. We leverage a proven approach, proprietary tools, and a deep expertise in both organizational transformation and the consumer-goods industry to ensure a rapid transformation with short- and long-term impact.
What we do
Operating model transformation
We help clients make fundamental decisions about the design of their organization, including enterprise-level structure, functional structure, roles and responsibilities, management processes, and decision rights. By aligning structure to strategy and implementing agile ways of working, businesses can quickly adjust priorities and adapt the organization in response to any change.
Change management
The overall transformation journey is supported by a dedicated change management and communication process to engage and educate key stakeholders systematically across the company. Our experts work with executives to conduct quantitative diagnostics, benchmark aspects of the company’s organizational health against peers, establish concrete change initiatives based on proven recipes, and design a transformation approach that aligns the organization around targeted priorities.
Capability building
We help organizations build and adapt the skills, mindsets, and behaviors required to sustain the long-term impact of the organizational change. We provide top-level client-learning programs to strengthen leadership skills, while our capability-building programs provide turnkey approaches and consist of complete training modules to help transform the organization.
Merger management
We partner with consumer-goods companies to maximize the success of their end-to-end M&A activity by tailoring our market-leading M&A blueprint for strategy, deal identification and execution, and merger integration methodology to address the specific objectives of each merger.
Featured Capabilities
Consumer organization database: Proprietary database of headcount benchmarks that allows for comprehensive and consistent analysis across all functions of a consumer-goods company.
Proprietary consumer-goods libraries: Proprietary databases and libraries that cover top-team organization structures and operating models at leading consumer-goods companies, as well as best-practice consumer-goods process maps, decision rights, roles and responsibilities, and job descriptions. Includes best practices and organization structures for key consumer-goods capabilities such as marketing, sales, R&D, and supply chain management.
OrgLab: Enables successful organizational transformations through data-diagnostics and design capabilities.
Organizational Health Index: Put hard numbers and improvement actions on your organization’s health.
McKinsey Academy: McKinsey Academy accelerates transformations by unlocking the power of people.
Featured Experts
Kristi Klitsch Weaver
Senior PartnerChicago
Advising a wide variety of consumer-facing, global organizations at pivotal strategic points on topics including strategy, growth,...
Shaun Callaghan
PartnerNew Jersey
Leads our work in the consumer goods and consumer health sectors to develop long-term growth strategies and the organizations...
Alexander Thiel
PartnerZurich
Helps consumer-goods companies and retailers, as well as fashion and luxury leaders, to capture profitable growth and adapt businesses...
Featured Insights
Article
Keeping pace with change: Insights from the core of consumer companies
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Insights from nearly 1,500 managers at North American consumer companies pinpoint areas that could improve performance and make operations more nimble.
Article
The next normal in consumer: Implications for consumer goods M&A
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Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A, adapted to the current context, to emerge stronger in the next normal.
Article
Consumer organization and operating models for the next normal
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Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can help them keep what has worked and prepare for what lies ahead.
Article
Completing a transformation in the consumer-goods industry
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In a dynamic environment, every organization must realign its operating model. Consumer-packaged-goods players are no exception. But what’s the secret to a successful transformation? Here are six ideas.
Related Practice
People & Organizational Performance
Equipping people and organizations to unleash sustained performance